Frequently asked Questions
Frequently Asked Questions.
Find answers to frequently asked questions about ordering, shipping, product quality, exchanges, refunds, and more at Shop.Dekodix.com.
What is the quality of your products?
At Shop.Dekodix.com, we pride ourselves on offering premium-quality products. Each item undergoes rigorous quality checks to ensure durability, style, and performance that exceed your expectations.
What is the process for ordering products?
Ordering from Shop.Dekodix.com is easy:
- Browse our catalog and select your desired items.
- Add the items to your cart.
- Proceed to checkout, fill in your shipping and payment details, and confirm your order. You will receive an email confirmation with your order details shortly after.
What is your exchange or refund policy?
We offer hassle-free exchanges and refunds within 30 days of purchase. Items must be unused, in their original packaging, and accompanied by proof of purchase. Please visit our Returns & Exchanges page for detailed instructions.
When will my order arrive?
Orders are typically processed within 1-2 business days. Delivery times vary depending on your location:
- Standard Shipping: 5-7 business days.
Express Shipping: 2-3 business days. Tracking information will be emailed to you once your order is shipped.
Is there free shipping available?
Yes, we offer free shipping on orders over $50 within the USA. For orders below this amount, shipping costs will be calculated at checkout.
Do you ship internationally?
Currently, we only ship within the United States. Stay tuned as we plan to expand our shipping regions in the near future.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and a link to track your package in real-time.
What payment methods do you accept?
We accept a variety of secure payment methods, including:
- Credit/Debit Cards (Visa, Mastercard, American Express)
Do you offer discounts or promotions?
Yes, we frequently run exclusive discounts and promotions for our customers. Sign up for our newsletter to stay updated on the latest deals.
How do I contact customer support?
You can reach our customer support team via:
- Email: support@dekodix.com
- Phone: +1-800-123-4567 Our team is available Monday to Friday, 9 AM to 5 PM (EST).
Can I cancel my order after placing it?
Orders can be canceled within 24 hours of placement by contacting our customer support team. If the order has already been shipped, you may return it once received.
Are your products environmentally friendly?
We are committed to sustainability. Many of our products are made using eco-friendly materials and processes. Look for the “Sustainable” label on qualifying products in our catalog.